You are able to check the status of your order by logging into your Customer Account on our website. It is a quick way of checking for any backorders or other issues with your current orders, as well as updating your personal details (billing information only) or cancel your order.
If you have further questions, that can't be answered by looking up your order yourself, you are always welcome to contact us (during our hours of operation we will aim to get back to you within 24 hours):
Or reach Dymocks Online by phone on 1300 305 999.
Dymocks Online hours of operation are:
Monday to Friday 9.00am to 5.00pm
(Please note all hours are Australian Eastern Standard Time)
A brief explanation of the order statuses that we use:
QUEUED / IN PROGRESS: is the initial status of all new order placed with Dymocks Online. It means your order was received and is currently waiting to be processed.
INVOICED: indicates that the payment has been processed, and an invoice has been created.
BACKORDER / ONORDER / CDF ON ORDER: means that the item is out of stock but has been placed on backorder with our suppliers. A due date will show below this status.
PICKED / PICKLIST: means that the order is being processed and is currently being picked from the warehouse, provided it is in stock.
ACTIVATED: indicates that the Gift Card has been activated.
RECEIVED: means the out of stock item has arrived from our suppliers, and is ready to be invoiced and shipped.
PACKED: indicates the item has been packed, and is in line for dispatch.
ON HOLD: this means that the item is on hold awaiting payment, or other items in the order - it might also mean we are waiting for a response from you and we advise you to check recent emails for communication from us.
SHIPPED: indicates the item has been shipped.
COMPLETE: indicates the order has been completed.
REFUND / RETURNED: means that the item has been cancelled and refunded from your order and will not be supplied.
CANCELLED: means that the item has been cancelled from your order and will not be supplied. This cancellation can have been requested by you or it could be because the item is out of stock indefinitely.
Cancelling Items Or Order
If you wish to cancel your order, please contact us as early as possible. If an order is yet to be invoiced than it can generally be stopped prior to leaving our warehouse. However, if the status of the item is in invoice, packed or shipped this becomes more difficult to stop. We will advise you of the status of your order during our correspondence. Please note that you will incur the return costs if your order does fall in one of the above statuses and cannot be stopped.
Dymocks Online will take all measures to fulfil your order. If the items you ordered are not available in our warehouse, we will attempt to order from the supplier. We have suppliers based locally, interstate and internationally. If we cancel the item from your order, as the supplier was out of stock, item is out of print or for any other reason based on not being able to supply the title/s we will inform you via email. We will NOT charge you as we only take payment upon delivery of your order.
Changing Order Details
If you would like to change the delivery address of your order, or add/remove items from your order, please contact us.
Please note that if you wish to change the delivery address, or cancel any items after the order has been shipped, you may be charged any delivery costs for the returned items. Please ensure that the delivery address for your order is correct. Dymocks is unable to refund or replace your order unless the order is returned by the recipient.
If you would like to change the payment details for your order, please DO NOT send payment information via email. Contact us and we will send a send you a secure link for you to update your payment details online, or we will contact you by phone.
For all order tracking enquiries, please click here.
View & Print Invoice
You are able to view and print the invoice of your order by logging into your Booklover Account on our website.
If you used Guest Checkout, your order details are not accessible via this portal, and you will be unable to view and print your invoice.
If you have further questions that can't be answered by looking up your order yourself, you are always welcome to contact us.