In an age of readily available feedback on sites like Yelp and Facebook, consumer conversations, or word-of-mouth recommendations, client happiness and empowered employees are the pillars of growth in a successful company. However, many organizations make decisions that contradict these findings and lessen their prospects of expansion.
Because people now expect every brand to have a human "face," companies need to define a clear set of values and incorporate them in all company communication, to reflect the DNA of the organization to both employees and customers. "The Conversation Company" is aimed at helping organizations become a business in which people are the key driver of growth, sharing engaging content and building the company's culture and business objectives.
Including interviews and case studies of companies such as Disney, Kodak, Nokia, Unilever, Zappos and Microsoft, "The Conversation Company" is based on solid research which will help organizations achieve sustainable success.
The Conversation Company
Kogan Page, Limited
Boost Your Business Through Culture, People and Social Media
Management & Computers