"Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. "The Conflict and Communication Activity Book" features:
* Field-proven exercises from the authors' worldwide experience
* Easy-to-follow instructions for preparation, additional reading, and Q & A processes
* Valuable essays on handling conflict situations
* An Exercise Matrix to sort activities by type, length, and other parameters
It also includes a jam-packed Trainer's Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the ""My Workshop Starts in Five Minutes"" section to fully developed sessions, this book will be every educator's best friend."