Here's the book you need to prepare for Microsoft's new MCDST exams—70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the "e;Best Study Guide"e; designation in the 2003 CertCities Readers Choice Awards, this book provides:In-depth coverage of all exam topicsPractical information on supporting users and troubleshooting applicationsHundreds of challenging review questionsLeading-edge exam preparation software, including a test engine and electronic flashcardsAuthoritative coverage of all exam objectives, including:Exam 70-271:Installing a Windows Desktop Operating SystemManaging and Troubleshooting Access to ResourcesConfiguring and Troubleshooting Hardware Devices and DriversConfiguring and Troubleshooting the Desktop and User EnvironmentsTroubleshooting Network Protocols and ServicesExam 70-272:Configuring and Troubleshooting ApplicationsResolving Issues Related to UsabilityResolving Issues Related to Application CustomizationConfiguring and Troubleshooting Connectivity for ApplicationsConfiguring Application SecurityNote:CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
MCDST: Microsoft Certified Desktop Support Technician Study Guide
Exams 70-271 and 70-272
Management & Computers