Why are some leaders able to create trust and negotiate contracts with Chinese, Latin Americans, and Germans all in the same day, while others are barely able to manage the diversity in their own offices? The answer lies in their cultural intelligence, or CQ. Packed with practical tools, research, and case studies, Leading with Cultural Intelligencebreaks new ground, offering today’s global workforce a specific, four-step model to becoming more adept at managing across cultures:
Drive—show the interest and confidence to adapt cross-culturally
Knowledge—understand how differences such as religion, family, education, legal, and economic influences affect the way people think and behave
Strategy—monitor, analyze, and adjust plans in unfamiliar cultural setting
Action—choose the right verbal and nonverbal behaviors, depending on context
Practical and insightful, this indispensable guide shows leaders how to connect across any cultural divide, including national, ethnic, and organizational cultures.