Every office has someone who's no fun to be around. But getting along with that person and managing them effectively can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.
Learn to: Recognize why and when people act outIdentify different types of difficult peopleCope with difficult behaviorGet the most out of trouble employeesNurture a harmonious work environment
The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead."