Online Returns Policy

 

What is your returns policy for online orders?

We will happily exchange or refund at any time, provided the goods are in original* condition and accompanied by proof of purchase. We are unable to refund freight/shipping charges (except in circumstances where the goods are faulty, has been misdescribed or does not match the sample shown). Purchases made via the Dymocks Online store can only be refunded via the Dymocks Online store.

* The seal must be intact on CD's, DVD's and similar items
* Educational study aids may only be returned if they are faulty.

Want to return something that you purchased via the online store?

To return something you must first contact us (see our contact details below), we will then give you instructions on how best to return your order so we can process your refund.

How can I contact the Dymocks Online team?

Should you wish to cancel or update your order details, please use the following methods -

email us anytime at service@dymocks.com.au

or

call us on + 61 2 9230 9067 during the business hours as set below

Dymocks Online Service Team Business Hours
Monday to Thursday 9.00am to 9.00pm
Friday 9.00am to 5.30pm
Saturday 9.00am to 5.00pm

Please note all hours are Australian Eastern Standard Time