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Privacy & Security
Dymocks respects your right to privacy under the Privacy Act 1988 (Cth) and is required to comply with the national privacy principles in respect of the collection of personal information from individuals.
The information we collect
The sort of personal information we might collect from you includes your name, address, email address, telephone number, fax number, credit card information and information about your areas of interest.
Consequence of not providing information
You have no obligation to provide personal information which you do not wish to disclose. In some circumstances, however, the failure to disclose personal information may mean that Dymocks is unable to provide you with goods or services that require the collection of that information.
How you can access or correct personal information
You may request access to personal information we hold about you by contacting us. If you believe that the personal information we hold about you is incomplete or inaccurate, then you may ask us to amend it. If you are a Booklover's Reward Program member and wish to update your details please contact firstname.lastname@example.org. If you have any questions about our policy, or any complaint regarding treatment of your privacy by us, please contact us at email@example.com.
How we use the information
The information that you provide to us is generally used to provide goods or services to you. Dymocks may also use your personal information in other ways to provide you with better service such as by advising you of new products and services or information which may be of interest to you. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal information.
Dymocks does not generally disclose personal information to third parties. In some circumstances personal information may be disclosed to parties who perform services on behalf of Dymocks for the purpose of providing you with goods and services (e.g. carriers). Third parties who receive your personal information are required to comply with the Privacy Act.
We do not sell or rent any customer lists.
Storage of Information
Dymocks takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
At Dymocks we consider the security of your information to be of paramount importance. We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the internet. When you place an order, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information sent from your PC. The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:
- 1. The "https" in place of the usual "http" in your browser address box
- 2. The small padlock either at the bottom or top of your browser (this will depend on the browser you are using)
SSL (Secure Socket Layer) Certification - Verisign
Dymocks Online also has a current VeriSign certificate, which gives you the peace of mind of knowing that we are a legitimate company, and can provide a secure environment in which you can transact. To view details of our security certificate, please click on the VeriSign logo on the left.
From our website we use a payment gateway called SecurePay. Dymocks Online uses SecurePay's Internet Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the Internet. Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard SSL 128-bit RC4 encryption technology.
A client's credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant's bank. The bank also sends confirmation information via the same encryption technology back to the client's browser. These secure processes provide clients with peace of mind when purchasing online.