Dymocks Bookstore

Online Shopping

Christmas Cut-Off Dates

To ensure we get your parcel delivered on time this Christmas, please view the Australia-wide order cut off dates below.
Important: The following information relates only to items that have an availability flag of "Usually ships within 24 hours" at the time of placing your order.

Order Cut Off Dates - Within Australia - Australia Post Deliveries Only

Australia Post Deliveries Only Order must be placed by....
Zone 1 - Sydney Metro Monday 20th December
Zone 2 - NSW, VIC Sunday 19th December
Zone 3 - QLD, SA Friday 17th December
Zone 4 - NT, TAS, WA Thursday 16th December

 

Order Cut Off Dates - Within Australia - Australian Air Express Deliveries Only

Australian Air Express Deliveries Only Order must be placed by....
Zone 1 - Sydney Metro Tuesday 21st December
Zone 2 - NSW, VIC Monday 20th December
Zone 3 - QLD, SA Sunday 19th December
Zone 4 - NT, TAS, WA Sunday 19th December

 

Order Cut off Dates - International Deliveries Only

Deliveries to destinations outside Australia are made by DHL courier, and can not be made to post office boxes.

DHL Deliveries Only Order must be placed by....
New Zealand Thursday 16th December
Hong Kong Thursday 16th December
US & Canada Thursday 16th December
United Kingdom Thursday 16th December
I have a Dymocks Booklover account, how can I purchase online?

To purchase online please follow these steps.

Before proceeding please have your 16 digit Booklover number and Booklover password handy. If you cannot remember your Booklover password use the forgot Booklover password link.

Step 1:
Select the products you wish you purchase by clicking the ‘Add to Cart’ button.

Step 2:
When you have selected everything you wish to purchase click the ‘Checkout’ button.

Step 3:
Under 'Create a New Account', enter your preferred email address and click on 'Create Account'. You can nominate to use the same email address as your Booklover account email address. (Show me a screen shot of Step 3)

Please note: If you get an error message "An online account is already set up for this email address, you do not need to create a new account. Please proceed to sign in" this means you have already set up an Online Account. To proceed simply 'Sign In' using the Online Account email address and password. If you cannot remember your Online Account password use the forgot Online Account password link.

Step 4:
On the 'Create Sign In' page enter your Email Address & password, then press Continue. Again you can nominate to use the same email address and password as your Booklover account. (Show me a screen shot of Step 4)

Step 5:
Proceed through ‘Ship To’ and ‘Delivery Options’ page, when you arrive at ‘Bill To’ page simply provide your 16 digit Booklover card number. You will be asked to provide the Booklover account password if your Booklover email address is different to your Online Account. (Show me a screen shot of Step 5)

Step 6:
You have completed the process! Your Online Account is now linked to your Booklover account. You can purchase online, earn and redeem your Booklover reward points.

Still having an issue? Please email us at booklover@dymocks.com.au

How do I apply my promotional code to my online purchase?
  • 1. Browse the site and select your purchases as normal.
  • 2. Go to the shopping cart page and enter the promotional code (eg,VIPFSJ) in the shopping cart's promotional codes field. Click the "Activiate Code" button.
  • 3. The discount will then be applied and you will notice the total has been reduced to reflect the offer.
promocodes 3 for 2 Promotions
  • Choose 3 books from the selected range and the lowest priced item is FREE.
  • The saving is shown as a Promotional Discount.
  • If you cancel one of the items included in this promotion after the order has been placed you will not be eligible for the discount.
  • Payment is taken when the items are ready to ship from our designated fulfilment lcoation.
  • You can select as many books as you wish to qualify more than once for the promotion. Therefore, if you order 6 items you will be discounted for 2 books from the order (lowest value).
%OFF Offers
  • From time to time we run offers with a saving off the RRP. For e.g. 20%
  • The items advertised on the website will show the reduced price in RED if we are running a % OFF Promotion.
  • Payment is taken when the items are ready to ship.
Free Shipping Offers
  • Free Shipping Offers will be limited to Australia Post Standard Delivery or as advertised.
  • Free Shipping is limited to deliveries made within Australia Only.
  • Free Shipping Offers will have a specific timeframe as per the offer.
  • A valid start and finish date will be advertised. All items will be consolidated and shipped together unless we advise otherwise via email and/or decide to override the consolidation process.
Christmas Special Offers
  • As per the advertised promotion. While stocks last.
  • Offer valid between 1/12/10 – 24/12/10. Offer valid only on Dymocks Online with Promotional code
Promotional Codes Entered at Checkout:
  • Offer valid only when shopping on Dymocks Online when the Promotional code is entered at the checkout.
  • Promotional Code must be entered as it appears advertised.
  • Valid dates for promotions are as advertised.
  • % off promotions apply to publishers recommended retail price on selected items.
  • Only 1 Promotional Code can be used per order, cannot to be used with any other offer.
Current promo code terms and conditions
Month Disclaimers, Terms & Conditions
July 2010 * Free Shipping Offer is limited to Australia Post Standard Delivery & Only for orders delivered within Australia. Offer valid between 1/07/10 – 31/7/10. Offer valid only on Dymocks Online when the Promotional code is entered at the Checkout. All items will be consolidated and shipped together unless we advise otherwise via email.
August 2010 *20% OFF publisher recommended retail price on selected Cooking titles. While stocks last. Offer valid between 1/08/10 – 31/8/10. Offer valid only on Dymocks Online with Promotional code.
September 2010 *20% OFF publisher recommended retail price on selected Crime titles. While stocks last. Offer valid between 1/09/10 – 30/9/10. Offer valid only on Dymocks Online with Promotional code.
October 2010 *Offer valid in one transaction on books selected for 3for2. Free books applies to the lowest priced book. Offer valid between 1/10/10 – 31/10/10
November 2010 * Free Shipping Offer is limited to Australia Post Standard Delivery & Only for orders delivered within Australia. Offer valid between 1/11/10 – 30/11/10. Offer valid only on Dymocks Online when the Promotional code is entered at the Checkout. All items will be consolidated and shipped together unless we advise otherwise via email.
December 2010 *20% OFF publisher recommended retail price on selected titles. While stocks last. Offer valid between 1/12/10 – 24/12/10. Offer valid only on Dymocks Online with Promotional code.
How can I contact the Dymocks Online team?

Should you wish to contact us regarding your order, please go to the below link and send us your request (during our hours of operation we will aim to get back to you within 24 hours)

http://www.dymocks.com.au/webcustomer/

Dymocks Online hours of operation are:
Monday to Friday 9.00am to 5.00pm

Please note all hours are Australian Eastern Standard Time

Where is your support section for digital products?

Support and FAQ's for digital books, please visit http://www.dymocks.com.au/help/digital_help.aspx
Support and FAQ's for audible books, please visit http://www.dymocks.com.au/help/audible_help.aspx

How can I check the status of my online order?

You can check the status of your Dymocks online order by visiting http://www.dymocks.com.au/Webcustomer/

 

A brief explanation of the order status that we use:

QUEUE: is the initial status of all new order placed with us. It means your order was received and is currently waiting to be processed.

PICK, RE_PICK: means that the order is being processed and is currently being picked from the shelf, provided it is in stock.

BACKORDER, TO_BACKORDER , ONORDER, ONORDER_BT, ONORDER_TP: means that the item is out of stock but has been placed on backorder with our suppliers. A due date will show below this status.

ON HOLD: This means that the item is on hold awaiting payment, or other items in the order - it might also mean we are waiting for a response from you and we advise you to check recent emails for communication from us.

CANCELLED: Means that the item has been cancelled from your order and will not be supplied. This cancellation can have been requested by you or it could be because the item is out of stock indefinitely.

INVOICE: indicates that the payment has been processed, and an invoice has been created.

PACKED: means the item has been packed and is on board for despatch.

SHIPPED: indicates that the item has been shipped.

What are your shipping rates & charges?

For all shipping related information please visit http://www.dymocks.com.au/Help/ShippingFAQ.aspx

How long will my order take to arrive?

You will notice that each product has a "Usually Ships In" estimate. There are three types:

Usually Ships in 24 Hours
In stock at our warehouse.

Usually Ships in 4 Days
Order placed with supplier, estimated arrival time to warehouse is 4 days.

Usually Ships in 5-21 Days
Order placed with supplier, estimated arrival time to warehouse is 5-21days.
Status email will advise up to date arrival date once ordered with supplier.

Usually Ships in Minutes
Digital downloads only

These are time frames when you can expect your items to ship from our warehouse ("Usually Ships In"). Please note that delays do occur and these are mainly due to circumstances beyond our control for e.g. delayed deliveries from suppliers or items just arrived in our warehouse.

For more information about when your order is due to arrive at our warehouse ready for dispatch to you ("Due Date") please refer to the confirmation emails that you will receive from us. If you order multiple items and they are not all in stock, we will advise you of their anticipated arrival times. For items not readily available, we'll provide ongoing estimated ship and delivery time frames. All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends.

I have chosen express post - when will I receive it?

Australian Air Express is a Next Day Courier Service. They will deliver the next day based on when the order was dispatched from our Warehouse. This service does not override the status timeframe “usually ships in”. To clarify this Delivery Service, if both Australia Post and Australian Air Express picked up an order at the same time going from Sydney to Melbourne, Australian Air Express would deliver in 24 hours as apposed to 48-72 hours by Australia Post. You are also able to track your order once it has been dispatched from our warehouse.

I have selected to be sent an Alternate Edition if my original item is out of stock, what is the difference?

If you have selected to be sent an Alternate Edition, we will match your original item to a similar item in stock. The title and author will generally remain the same as will the Format (Paperback / Hardcover). The main differences will be the following:

  • Old edition ordered, where a new edition is available
  • Different image on the cover
  • Different ISBN
  • Revised and Updated Edition – Could mean a minor change to the title of the book however the information inside the book will either be the same or updated.
Can I cancel or update my order?

Should you wish to cancel your order, please go to the below link and send us an email. If an order is yet to be invoiced than it can be stopped prior to leaving our warehouse. However, if the status of the item is in invoice, packed or shipped this becomes more difficult to stop. We will advise you of the status of your order during our correspondence. Please note that you will incur the return costs if your order does fall in one of the above status’s and cannot be stopped.

http://www.dymocks.com.au/webcustomer/

Dymocks Online hours of operation are:
Monday to Friday 9.00am to 5.30pm
Please note all hours are Australian Eastern Standard Time

What is your returns policy for online orders?

At Dymocks we will happily exchange or refund, within 60 days of the date of purchase, provided the goods are in original condition, accompanied by proof of purchase from any Dymocks bookstore and do not fall within the special exceptions* below.

*Please choose carefully as we do not offer exchange or refunds on Educational Study Aids, Gift Cards, Special Orders, Calendars or Diaries, Sale items, CD's or DVD's unless the seal is intact. Refunds will be provided at any time if an item is faulty, does not do what it's supposed to do, or is significantly different to that shown or described to you.

Want to return something that you purchased via the online store?

To return something you must first tell us. We we will then give you instructions on how best to return your order so we can process your refund.

Should you wish to cancel your order, please go to the below link and send us an email

http://www.dymocks.com.au/Webcustomer/

How can I pay for my online order?

You can pay by credit card or by using a Dymocks gift card. More information on each of these methods can be found below.

Unfortunately we no longer accept cheques or money orders.

Credit Cards
We accept payment with the following credit cards:

  • MasterCard
  • Visa
  • American Express
  • Diners Club

During the checkout process simply choose to pay with a credit card, you will be requested to enter your card details. We do not charge your credit card until your order is ready to be sent to you, and we automatically delete your credit card details when your order is complete, so we hold your details for the shortest possible time.

Gift Vouchers & Gift Cards
We accept Dymocks Gift Cards as payment for Dymocks Online orders. During the checkout process simply choose to pay with a gift card. You will also be required to enter Credit Card Details on the payment page even if the total value of your order is covered by the gift card. In the instance that the gift card failed or did not have sufficient funds, we will than charge your credit card. We can not issue refunds if your order value is less than your gift voucher value. To purchase a Dymocks Gift Card please click here.

For more information about using Gift Cards & Gift Vouchers for payment please click on the below link: http://www.dymocks.com.au/Help/PaymentFAQ.aspx

Paying with Multiple Gift CardsYou can use a maximum 2 gift cards when placing orders via the Dymocks Website. Both gift cards entered will also require the full expiry date to be entered. The full expiry date must include day, month, and year. If part of the date is missing or the Gift Card is not registering, you can contact the Gift Card Help Line located on the back of the Dymocks Gift Card. Please be sure to ask the staff member for the full expiry date. This will ensure you have all the relevant and correct details needed to proceed with your order. Note: Do not discard your Gift Cards until your order has been completed and received.

What happens if my order is cancelled?

Dymocks Online will take all measures to fulfil your order. If the items you ordered are not available in our warehouse, we will attempt to order from the supplier. We have suppliers based locally, interstate and internationally. If we cancel the item from your order, as the supplier was out of stock, item is out of print or for any other reason based on not being able to supply the title/s we will inform you via email. We will NOT charge you as we only take payment upon delivery of your order.

I have input the wrong address, what can be done?

Dymocks Online will do their best to ensure the information you have input is accurate. We cannot guarantee that you order will arrive at its destination if you have not provided correct details and as much information as possible to assist the couriers when delivering e.g. company name, level, suite etc If your order has not yet been shipped you will need to send Dymocks Online an email advising the error and change in details. If the item has not left our warehouse we can certainly help in amending this information. However, if the couriers have picked the orders than we cannot guarantee a change in shipping details. Unfortunately, you will be liable for any costs incurred in return to sender parcels if the information you provided was inaccurate.

Can I pick up my order from my local store?

At present, orders placed with Dymocks Online may not be collected from Dymocks stores. If you would like to purchase an item you have found on Dymocks Online from a Dymocks store, please contact that store and place an order directly. All stores' contact details are available in our Store Locator.

Please note that prices and stock availability may vary between www.dymocks.com.au and Dymocks Stores. All Prices in Australian Dollars.

Can you tell me how to use the Dymocks search engine?

With our new state of the art search engine, you can now search the products on our entire website by simply typing in a keyword. A keyword can be a title of a book, an author, a specific ISBN or a subject. The search engine will then look through our product catalogue and display the results that are relevant to the keyword that you were searching for.

To search for products is very simple. Just position your cursor on the search bar and type in your search keyword or keywords and hit the enter key. There are many ways of searching for products:

  • If you know the title of the book or parts of it, then type it in the search..e.g. Harry Potter.
  • If you want to look for an author, then type in the authors name or parts of it. e.g. Bryce Courtenay or Bryce C.
  • If you want to search for a subject, then type the subject into the search box.

The most relevant results for the keyword you searched for will be displayed on the page. On the left of the screen, you can further narrow your search by choosing a category, book format, price..etc.

What are virtual store pages?

You will notice that in the top menu we are grouping some products together to make it easier for you to browse our catalogue.

You can see our Childrens Books, SBS or ABC product at the click of a button. On the virtual store page you will see our featured and highlighted products for the month as well as bestseller lists within the category based on the last few weeks sales. You can use the new search refinement navigation menu on the left hand side to easily narrow your browsing and quickly find your book.

How can I purchase a Dymocks gift card?

Make someone feel special with a Dymocks Gift Card, which you can buy in any value from $10 to $200. It comes in a special gift wallet and can be redeemed at any Dymocks bookstore or at Dymocks online. Buy a gift card online and you can add a free personalised gift card and message. To buy or find out more click here.

Dymocks Gift Cards - Electronic Vouchers
For when you need it there now Dymocks provide an electronic gift voucher which is redeemable at any of our stores or online. To buy or find out more click here.

Security

At Dymocks we consider the security of your information to be of paramount importance. We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the internet. When you place an order, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information sent from your PC. The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:

  • 1. The "https" in place of the usual "http" in your browser address box
  • 2. The small padlock either at the bottom or top of your browser (this will depend on the browser you are using)

SSL (Secure Socket Layer) Certification - Verisign

Dymocks Online also has a current VeriSign certificate, which gives you the peace of mind of knowing that we are a legitimate company, and can provide a secure environment in which you can transact. To view details of our security certificate, please click on the VeriSign logo on the left.


ABOUT SSL CERTIFICATES



Secure Pay

From our website we use a payment gateway called SecurePay. Dymocks Online uses SecurePay's Internet Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the Internet. Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard SSL 128-bit RC4 encryption technology.

A client's credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant's bank. The bank also sends confirmation information via the same encryption technology back to the client's browser. These secure processes provide clients with peace of mind when purchasing online.

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