Booklover Loyalty Programme

Terms and Conditions

Program Terms and Conditions

The Dymocks Booklover Program is operated by Dymocks Franchise Systems (NSW) Pty Limited ACN 002 989 862 (Dymocks). Each member of the Dymocks Booklover Program is bound by these Terms and Conditions.

1. Each application for membership of the Dymocks Booklover Program is subject to acceptance by Dymocks in its absolute discretion.

2. Dymocks Booklover Program membership is only activated on receipt by Dymocks of a fully completed and signed application form or by valid registration accepted through Dymocks Online (www.dymocks.com.au).

3. Only individuals can apply for Dymocks Booklover Program membership. Corporations, partnerships, trusts and other entities are not eligible to participate in the Dymocks Booklover Program.

4. A Dymocks Booklover Program member may only hold one Booklover Card. Booklover membership and cards cannot be held jointly.

5. Employees of Dymocks, of any participating Dymocks company or franchise store, of Dymocks advertising agency and of Dymocks Booklover Program manager are not eligible to participate in the Dymocks Booklover Program.

6. Five Booklover Points will be earned for every whole dollar spent at a participating Dymocks store or Dymocks Online on Eligible Purchases.  Dymocks may also offer bonus Points from time to time on terms set by Dymocks in its absolute discretion.

7. Booklover Points will be earned with every Eligible Purchase made at any participating Dymocks store within Australia (except Leichhardt & Sydney Stationery store) on presentation of a Dymocks Booklover Card, or at Dymocks Online on entry of a Dymocks Booklover Card number and password details, subject to terms set by Dymocks from time to time in its absolute discretion.

8. A Dymocks Booklover Card must be presented, or Dymocks Booklover Card number and password details entered at Dymocks Online at the time of sale for Booklover Points to be earned. Points will only be awarded after a sale is completed upon provision of an original receipt and Dymocks Booklover Program membership and card details to Dymocks for processing.

9. Booklover Points will be allocated to a Dymocks Booklover Program member account within 24 hours after each Eligible Purchase, subject to specific promotion terms and system availability.

10. Booklover Points cannot be transferred.

11. Active Dymocks Booklover Program members will receive regular Dymocks Booklover Program communications showing Booklover Points balances.

12. Booklover Points balances and other details can be checked at Dymocks Online following the entry of Dymocks Booklover Card number and password details, subject to system availability.

13. Booklover Points will expire two years after issue. During this time the points will continue to be available for redemption while the Dymocks Booklover Program is operating and the relevant Dymocks Booklover Program Member account remains open and active.

14. Booklover Points will not be earned on the purchase of a Dymocks gift card and cannot be redeemed to buy a Dymocks gift card. However Booklover points may be earned when using Dymocks gift cards for payment for Eligible Purchases.

• The purchase of Audible.com products is not an Eligible Purchase, and Booklover points will not be earned on the purchase of Audible.com products.

• The Booklover Program will have Classic and Gold tiers of membership which attract different entitlements. All new members will be Classic members. To migrate from Classic to Gold a member must spend $2000 within a consecutive 12 month period. Dymocks reserves the right to change the tiers of membership, the qualifications for joining or remaining in a tier and the membership entitlements for each tier, from time to time.

• Booklover Points are redeemable at the rate of one hundred Booklover Points per dollar, and can only be redeemed with a minimum of $5 spend (500 points). Dymocks will endeavour to provide at last 90 days notice of any increase in the points redeemed per dollar on the minimum redemption.

• Booklover Points are redeemable by presenting a valid Dymocks Booklover Card at the time of purchase at any participating Dymocks store or enter the Booklover Card Number and password to make a purchase online.

• Booklover Points can only be redeemed for goods and services sold at participating Dymocks stores in Australia or at www.dymocks.com.au, or at other nominated Dymocks Booklover Program partners.

• No change will be given for purchases valued at less than the face value of the Booklover Points you redeem.

• Booklover Points cannot be redeemed for cash.

• Refunds will only be provided for goods and services purchased using a Dymocks Booklover Card in accordance with Dymocks refunds and returns policy. In the event of a refund, any Booklover Points earned for the original purchase will be deducted from the Dymocks Booklover Program account, and if purchased using redeemed Booklover Points in partial or full payment, Booklover Points will not be refunded.

• Your membership details are personal information for the purpose of the Privacy Act.

• Personal information will only be used for the purpose of the Dymocks Booklover Program and by the Dymocks Group of companies and its franchise owners for marketing and promotion.

• Dymocks may provide personal information to outside organisations who are contracted by the Dymocks Group of companies to carry out advisory, administrative or research functions for Dymocks.

• Your Dymocks Online password must not be disclosed to any other person.

• Dymocks reserves the right to suspend or terminate the Dymocks Booklover Program at any time by providing not less than 90 days notice to members.

• Membership in the Booklover Program may be terminated immediately by Dymocks if Dymocks has reasonable grounds to suspect that a Dymocks Booklover Program member has shop-lifted or defrauded Dymocks or the Dymocks Booklover Program in any way.

• Dymocks may terminate any membership of the Dymocks Booklover Program without notice, if the relevant member
• fails to comply with these membership Terms and Conditions;
• engages in misleading or deceptive conduct in connection with the Dymocks Booklover Program; or
• the member does not use his or her membership card for a period of 12 months, or dies or becomes bankrupt.

A member may terminate his or her membership in the Dymocks Booklover Program at any time by giving written notice to Dymocks.

• All Dymocks Booklover Program cards remain the property of Dymocks.

• Dymocks may appoint its franchise owners of any participating Dymocks store to exercise any discretion conferred on Dymocks under these Terms and Conditions.

• Dymocks is not responsible for stolen or lost Booklover Cards.

•  To the extent permitted by law, any liability that Dymocks may have to a member relating in any way to the Dymocks Booklover Program whether for negligence, breach of contract or otherwise is limited:
• in the case of any claim relating to points, to crediting the relevant number of points to the member’s account; and
• in any other case, to a maximum of $.01 for each point in the member’s account at the time the liability arose.

All conditions and warranties, whether express or implied and whether arising under statute or otherwise, are expressly excluded to the full extent permitted by law.

• Dymocks may make any changes at any time in its absolute discretion, to these Terms and Conditions. Dymocks will endeavour to provide at least 90 days notice of any such changes.

• Where Dymocks is required to give notice under these Terms and Conditions, notice may be given by advertising in the public notice columns in major daily newspapers in Australia (and other relevant jurisdictions).

If you have any questions in relation to the Dymocks Booklover Program please contact your nearest participating Dymocks Store in Australia or booklover@dymocks.com.au

Back to Top